Participant Portal & NDIS Plan Management App

Which login do I need?

There are two separate portals. Most people want the first one.

Participant Portal

For NDIS participants, and for family members or nominees who help manage a plan. Check your budget, approve invoices and see where your funding has gone.

Go to the Participant Portal

Also available as an app: search Caresquare in the App Store or Google Play.

Provider Portal

For service providers who invoice us. Check the status of your invoices and view your remittance advice, without needing to phone or email us.

Go to the Provider Portal

Sending us an invoice? Email it to invoices@mydpm.com.au as usual.

What you can do in your portal

Everything about your plan in one place, updated as things happen rather than at the end of the month.

See your budget in real time

Your remaining funds across every support category, always current, showing both your funding periods and your total plan budget.

Approve invoices in a tap

Invoices from your providers appear for you to approve, and you can follow their payment status from your phone or computer.

Track every dollar

Detailed reports on your spending and invoices, so you can see exactly how your plan is tracking and which providers you are spending with.

Everything in one place

Plan details, budgets, invoices and progress reports together, instead of scattered across emails and paperwork.

Prefer not to use the portal?

That is completely fine. You can ask us to approve invoices on your behalf, and we will keep you updated by phone or email instead. Just let us know what suits you. Nobody is required to use the app.

Portal questions

How do I log in?

You do not need a password. Caresquare emails you a fresh login code each time you sign in. Enter your email address, click Send Login Code, then enter the code from your inbox. You stay signed in for up to 30 days, so you will not need a new code every visit. If the email does not arrive, check your junk folder or call us on 1300 010 170.

Is there a mobile app?

Yes. Search Caresquare in the App Store or Google Play. It uses the same login code as the website: enter your email, tap Send Code, then enter the code from your inbox. You can approve invoices and check your budget from your phone.

Do I have to approve every invoice myself?

No. If an invoice is not actioned within 3 business days it is approved automatically, so your providers are never left waiting. If you would rather we approved invoices for you from the start, email us and we will set that up.

Can a family member or nominee use it too?

Yes. If you have a nominee, guardian or family member who helps manage your plan, we can set up access for them. Just let us know who they are and we will arrange it.

I am a provider. Where do I send invoices?

Email invoices to invoices@mydpm.com.au as you always have. The Provider Portal is for checking invoice status and remittance advice, not for sending invoices.

I am stuck. Can someone help me set it up?

Call us on 1300 010 170 and we will walk you through it. We are happy to stay on the phone while you get logged in for the first time.

Your NDIS Plan, In Your Pocket