NDIS Provider Invoice Submission
Everything you need to submit compliant invoices and get paid quickly.
How to Submit Your Invoice
Send invoices to
invoices@mydpm.com.auPDF or image attachments accepted. One invoice per participant per email is preferred.
Have a question about an invoice?
For invoice queries, payment status, or line item questions, contact us at hello@mydpm.com.au or call 1300 010 170. Please do not use the invoice email address for general enquiries.
How the Payment Process Works
From the moment you email your invoice to the moment you receive payment.
You Submit
Email your compliant invoice to invoices@mydpm.com.au
We Check
We verify the invoice details, line items, rates, and participant budget availability.
We Claim
We lodge the claim with the NDIA through the NDIS portal on your behalf.
You Get Paid
Payment is made directly to your nominated bank account, typically within 2–4 business days.
Invoice Requirements
Every invoice you submit must include the following information. Missing or incorrect details will delay payment.
Your Business Details
- Business or trading name (as registered with the ATO)
- ABN (Australian Business Number)
- Contact details (phone, email, address)
- Bank details (BSB, account number, account name)
- Email for remittance advice
Participant Details
- Participant’s full legal name (not a parent, guardian, or nominee)
- NDIS number (9 digits, starts with 43)
Invoice Details
- Unique invoice number (never reuse across any participant)
- Invoice date
- Date(s) of service (specific dates in DD/MM/YYYY format, not date ranges)
Service Details
- NDIS support item number (line item code from the NDIS Support Catalogue)
- Description of service provided
- Quantity (hours, units, or items)
- Unit rate (must not exceed NDIS price limits)
- Line totals and grand total
- GST status (most NDIS supports are GST-free — clearly mark if GST applies)
Important
You can only invoice for services that have already been delivered. We cannot process invoices for future dates. If your rate (including GST) exceeds the NDIS price limit for that support item, the invoice will be returned for correction.
Example NDIS Invoice
Here is what a compliant invoice should look like. You can also download our free Excel template below.
TAX INVOICE
Example OnlyFrom (Provider)
Smith Allied Health Pty Ltd
ABN: 12 345 678 901
14 George Street, Brisbane QLD 4000
admin@smithalliedhealth.com.au
Invoice Details
Invoice #: SAH-2026-0047
Date: 10/04/2026
Terms: On receipt
To (Plan Manager)
Dedicated Plan Management
Participant: Jane Smith
NDIS Number: 431234567
Bank Details
Account: Smith Allied Health
BSB: 064-000
Account #: 1234 5678
| Date | Line Item | Description | Hrs | Rate | Total |
|---|---|---|---|---|---|
| 07/04/2026 | 15_038_0117_1_3 | OT assessment and therapy | 1.5 | $193.99 | $290.99 |
| 07/04/2026 | 15_043_0117_1_3 | Report writing (non-face-to-face) | 0.5 | $193.99 | $97.00 |
| 09/04/2026 | 15_038_0117_1_3 | OT therapy session | 1.0 | $193.99 | $193.99 |
| Subtotal | $581.98 | ||||
| GST | GST Free | ||||
| TOTAL | $581.98 | ||||
Free Invoice Template Download
Pre-formatted Excel template with all required fields. Fill in your details and email it to us.
Common NDIS Support Categories & Line Items
Below are the most frequently used NDIS support categories and example line items. For the full list of all line items and current price limits, refer to the official NDIS Support Catalogue.
Category 1 — Assistance with Daily Life
Core Support • Support workers, personal care, household tasks
| Line Item | Description | Price Limit |
|---|---|---|
| 01_011_0107_1_1 | Weekday Daytime | $67.56/hr |
| 01_012_0107_1_1 | Weekday Evening | $74.31/hr |
| 01_013_0107_1_1 | Saturday | $94.80/hr |
| 01_014_0107_1_1 | Sunday | $122.05/hr |
| 01_015_0107_1_1 | Public Holiday | $149.30/hr |
| 01_019_0120_1_1 | House or Yard Maintenance | $55.47/hr |
Category 4 — Assistance with Social & Community Participation
Core Support • Community access, social activities, group programs
| Line Item | Description | Price Limit |
|---|---|---|
| 04_104_0125_6_1 | Community Access — Weekday Daytime | $67.56/hr |
| 04_105_0125_6_1 | Community Access — Weekday Evening | $74.31/hr |
| 04_106_0125_6_1 | Community Access — Saturday | $94.80/hr |
| 04_107_0125_6_1 | Community Access — Sunday | $122.05/hr |
| 04_108_0125_6_1 | Community Access — Public Holiday | $149.30/hr |
Category 7 — Support Coordination
Capacity Building • Coordination of supports, specialist coordination
| Line Item | Description | Price Limit |
|---|---|---|
| 07_001_0106_6_3 | Level 1: Support Connection | $65.47/hr |
| 07_002_0106_6_3 | Level 2: Coordination of Supports | $100.14/hr |
| 07_004_0106_6_3 | Level 3: Specialist Support Coordination | $190.54/hr |
Category 15 — Improved Daily Living (Allied Health & Therapy)
Capacity Building • OT, physio, speech, psychology, exercise physiology
| Line Item | Description | Price Limit |
|---|---|---|
| 15_038_0117_1_3 | Therapist — Assessment, Recommendation, Therapy or Training | $193.99/hr |
| 15_200_0126_1_3 | Psychologist | $214.41/hr |
| 15_054_0128_1_3 | Exercise Physiology | $166.99/hr |
| 15_037_0117_1_3 | Therapy Assistant | $57.26/hr |
| 15_043_0117_1_3 | Non-Face-to-Face Support (reports, planning) | $193.99/hr |
Need the full NDIS Support Catalogue?
The prices shown above are from the 2024–25 NDIS Pricing Arrangements. For the complete list of all line items, current price limits, and cancellation rules, download the official NDIS Support Catalogue from the NDIS website. Prices are updated annually on 1 July.
Common Reasons Invoices Are Returned
Avoid these common mistakes to ensure your invoice is processed on first submission.
Wrong or missing line item code
The most common reason for rejection. Always use the correct NDIS support item number from the Support Catalogue.
Rate exceeds NDIS price limit
Your hourly rate (including GST if applicable) must not exceed the maximum set in the NDIS Pricing Arrangements.
Missing NDIS number or ABN
Without the participant’s NDIS number or your ABN, we cannot identify the participant or process payment.
Service date outside plan period
Claims for dates before the plan started, after it ended, or for future services cannot be processed.
Duplicate invoice number
Every invoice must have a unique number. Reusing invoice numbers across participants triggers duplicate payment checks.
Insufficient budget in category
The participant’s funding for that support category may be exhausted. We will contact you if this is the case.
Vague or missing service description
“Services rendered” is not sufficient. Describe what you did, when, and how it relates to the participant’s plan.
Invoice older than 2 years
Invoices submitted more than 2 years after the service delivery date are automatically rejected by the NDIA.
GST and NDIS Invoicing
Most NDIS supports are GST-free
The majority of NDIS-funded supports are classified as GST-free supplies under the GST Act. This means you do not charge GST on these services, and your invoice should clearly state the supply is GST-free.
When GST does apply
Some supports, such as certain equipment, consumables, and home modifications, may attract GST. If your supply is subject to GST, your invoice must be a valid Tax Invoice showing the GST component separately. Your total rate including GST must still not exceed the NDIS price limit for that support item.
Not registered for GST?
If your business turnover is below $75,000 and you are not registered for GST, simply state “No GST” or “Not registered for GST” on your invoice. You do not need to provide a Tax Invoice in this case.
Cancellation Charges
If a participant cancels or does not attend a scheduled appointment, you may be able to claim a cancellation fee under the NDIS Pricing Arrangements.
Short Notice Cancellation
A participant cancels with less than 2 clear business days’ notice (for most support types). You can claim up to 90% of the agreed fee.
Your invoice must include the date of the cancelled appointment, the line item code, and a note that it is a short notice cancellation.
No Show (No Notice)
A participant does not attend and gives no notice. You can claim up to 90% of the agreed fee.
These charges must be outlined in your service agreement with the participant. We will check that the service agreement supports the claim.
Cancellation charges can only be claimed if your service agreement with the participant includes a cancellation policy. If you are unsure whether your service agreement covers this, contact us before submitting a cancellation invoice.
Travel Claims
If you travel to deliver NDIS supports, you may be able to claim provider travel under the NDIS Pricing Arrangements.
- Travel is generally claimable for time spent travelling to and from a participant’s location, not between your home and your workplace.
- Travel can be charged as time (at the relevant hourly rate) or as kilometres (using the non-labour travel line item).
- Your invoice must show the travel start and end locations, total time or kilometres, and the applicable line item code.
- Travel must be associated with a direct support delivery. You cannot claim travel alone without providing a service.
- Travel charges must be agreed with the participant in your service agreement before they are incurred.
Provider FAQs
How quickly will I get paid?
We process compliant invoices within 2 business days of receipt. Once we lodge the claim with the NDIA and it is approved, payment is made directly to your bank account. End-to-end, most providers receive payment within 2–4 business days. If there is an issue with your invoice, we will contact you as soon as possible to resolve it.
Do I need to be a registered NDIS provider?
No. Plan-managed participants can use both registered and unregistered providers. You do not need to be NDIS-registered to invoice us for services delivered to our plan-managed participants. You do need a valid ABN. Note that the NDIS Code of Conduct applies to all providers delivering NDIS-funded supports, whether registered or not.
What format should my invoice be in?
We accept PDF, Word, Excel, or image files (JPG, PNG). PDF is preferred. Your invoice can be generated from any accounting software (Xero, MYOB, QuickBooks, etc.) as long as it includes all required fields listed above. We prefer one invoice per participant per email for faster processing.
What if my invoice is rejected?
If there is a problem with your invoice, we will email you explaining what needs to be corrected. Common issues include incorrect line item codes, rates exceeding NDIS price limits, or missing participant details. Once you resubmit a corrected invoice, we will process it within 2 business days.
How do I find the correct NDIS line item code?
The full list of NDIS line item codes and price limits is available in the NDIS Pricing Arrangements and Price Limits on the NDIS website. You can download the Support Catalogue as an Excel or CSV file. If you are unsure which line item to use, contact us at hello@mydpm.com.au and we will help you identify the correct code.
Can I bill for weekends and public holidays at higher rates?
Yes. The NDIS Pricing Arrangements include separate, higher price limits for services delivered on weekday evenings, Saturdays, Sundays, and public holidays. Each time period has its own line item code and rate. Make sure you use the correct line item for the time the service was delivered, and that your rate does not exceed the applicable price limit.
Do I need a service agreement with the participant?
Yes. A signed service agreement between you and the participant (or their representative) is strongly recommended before you begin delivering services. It should outline the services you will provide, agreed rates, cancellation terms, and invoicing arrangements. A service agreement protects both you and the participant and is required if you want to claim cancellation fees.
Ready to Submit Your Invoice?
Email your compliant invoice and we will have it processed within 2 business days.