NDIS Plan Management for Deaf Participants
Clear, accessible plan management that works the way you communicate. No phone calls required — just straightforward support on your terms.
Plan Management That Works for You
At Dedicated Plan Management, we believe plan management should be clear, accessible, and stress-free. If you’re Deaf or hard of hearing, we’ll make sure communication works for you — so you can stay in control of your supports without the admin headache.
We understand that traditional phone-based communication doesn’t work for everyone. That’s why we offer multiple ways to stay in touch, all designed around how you prefer to communicate. No barriers, no workarounds — just straightforward plan management.
Our service is fully funded through your NDIS plan at no cost to you. We handle invoices, track your budget, pay your providers, and keep you informed — all through your preferred communication channel.
Sign Up or Contact Us!
Accessible Communication, Your Way
We offer flexible contact options so you never have to rely on phone calls. Choose what works best for you.
Detailed written communication at your own pace. We respond within one business day.
SMS
Quick text messages for updates, reminders, and simple questions.
Chat in real time with our team. Send messages, photos of invoices, or documents.
National Relay Service
Contact us through the NRS if that’s your preferred way to make calls. We’re set up and ready.
No pressure, no phone-tag — just straightforward communication that suits you. We’ll confirm your preferred contact method when you sign up.
Calls with Your Interpreter
If you’d like to speak with us by phone or video call, we’re happy to take a call through your choice of interpreter. Interpreters are booked by you (the participant), and we’ll work with your preferred setup to keep things easy.
Whether it’s an Auslan interpreter on a video call or a relay service, we’ll adapt to whatever works best for you. We’re patient, flexible, and experienced in working with interpreters to make sure communication is clear for everyone.
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Auslan interpreter video calls welcome
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We work with your preferred interpreter service
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National Relay Service (NRS) accepted
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We allow extra time for interpreted conversations
How It Works
Sign up online or via email
Complete our simple sign-up form or email us at hello@mydpm.com.au
Tell us how you prefer to communicate
Email, SMS, WhatsApp, NRS — we’ll set up your account to use your preferred method
We handle the rest
We process invoices, track your budget, and keep you updated — all through your chosen channel
What We Handle for You
Plan management is fully funded through your NDIS plan. There is no out-of-pocket cost to you.
Invoice Processing
We receive, check, and pay your provider invoices. Most are processed within 2 business days.
Budget Tracking
Clear, easy-to-read budget updates sent to you regularly so you always know where your funding stands.
Provider Choice
Use both registered and unregistered providers. Access Deaf-friendly services without restrictions.
Why Deaf Participants Choose Us
We don’t just say we’re accessible. We back it up with the way we work every day.
No Phone Calls Required
Everything can be handled via email, SMS, or WhatsApp. You’ll never be forced into a phone conversation.
Fast Response Times
We respond to emails and messages within one business day. Most enquiries are answered same-day.
Dedicated Account Manager
You’ll have one consistent contact who knows your plan and understands your communication preferences.
No Cost to You
Plan management is funded separately in your NDIS plan. It doesn’t reduce your other supports.
Common Questions
Do I need to make phone calls to use your service?
Does plan management cost me anything?
Can I use Deaf-specific service providers?
How do I sign up?
What if I already have a plan manager?
Ready to Get Started?
Reach out however suits you best. We’ll take it from there.
Email: hello@mydpm.com.au • SMS / WhatsApp: 1300 010 170