Privacy Policy
Dedicated Plan Management
Updated August 2025
Our Commitment to Your Privacy
At Dedicated Plan Management (“we”, “us”, “our”), we respect your right to privacy and understand the sensitivity of the personal information you share with us. This Privacy Policy explains:
What information we collect and why
How we collect and use your information
How we protect and store your data
When we may share it and with whom
Your rights in relation to your personal information
How to contact us with concerns or complaints
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in all aspects of our information handling. This policy is available free of charge and can be provided in alternative formats upon request.
1. Information We Collect
We only collect personal information that is reasonably necessary to deliver NDIS plan management services. This may include:
Personal details
Name, address, phone number, email address
Date of birth and gender (if required)
NDIS-related information
NDIS participant number
Plan details, budget allocations, funding categories
Health and disability information
Relevant details about your disability or medical needs (collected only with your consent or as required by law)
Financial information
Bank account details for reimbursements
Invoices and payment details from your service providers
2. How We Collect Your Information
We may collect personal information:
Directly from you in person, by phone, by email, or via forms
From your authorised representatives (e.g., family members, nominees, guardians)
From service providers you have approved
From the National Disability Insurance Agency (NDIA) when authorised
From publicly available sources where lawful and relevant
Unsolicited Information
If we receive unsolicited personal information that is not required for our services, we will take reasonable steps to destroy or permanently de-identify it.
3. Anonymity and Pseudonymity
Where possible, you may choose not to identify yourself or to use a pseudonym (for example, when making a general enquiry). However, full identification is required to deliver NDIS plan management services.
4. Why We Collect and Use Your Information
We collect, hold, use, and disclose personal information to:
Set up and manage your NDIS plan funding
Process and pay invoices on your behalf
Provide monthly budget reports and spending updates
Communicate with you and your service providers
Meet legal and NDIS compliance requirements
We will not use your information for any unrelated purpose without your consent, unless required or authorised by law.
5. Direct Marketing
We do not use your personal information for direct marketing without your consent. If you agree to receive marketing communications, you can opt out at any time by contacting us.
6. Sharing Your Information
We do not sell or rent personal information. We may disclose your information:
With your consent
To service providers who deliver supports in your NDIS plan
To your authorised representatives
To government agencies or regulators where required by law
To trusted third-party contractors (such as IT or data security providers) under strict confidentiality agreements
7. Cross-Border Disclosure
We do not send your personal information outside Australia unless:
It is necessary for delivering our services, and
We are satisfied that the overseas recipient will protect your information to standards comparable to the Australian Privacy Principles.
8. Government-Related Identifiers
We do not adopt, use, or disclose government-related identifiers (such as your NDIS participant number) except as required or authorised by law or where necessary to verify your identity for service delivery.
9. Quality of Personal Information
We take reasonable steps to ensure that personal information we collect, use, or disclose is accurate, complete, and up-to-date. We encourage you to let us know if your details change.
10. Protecting Your Information
We take your privacy seriously and have measures in place to protect your data, including:
Password-protected databases and encrypted storage
Restricted access to personal information on a need-to-know basis
Staff training in privacy obligations
Secure destruction of information that is no longer required
11. Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections to ensure accuracy, completeness, and relevance
We aim to respond to access and correction requests within a reasonable timeframe.
12. Website and Cookies
When you visit our website, we may collect anonymous usage data such as pages viewed, device type, and browser used. Cookies may be used to improve your browsing experience. You can disable cookies in your browser settings, although some website features may not work as intended.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The most current version will always be available on our website.
14. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact:
Dedicated Plan Management
📧 Email: hello@mydpm.com.au
🌐 Website: www.dedicatedplanmanagement.com.au
We will respond to your concerns promptly and, where necessary, follow our complaints resolution process in accordance with the Privacy Act 1988 (Cth).